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Automotive · Colorado
Follow-up automation for auto repair.
A full shop and a front desk that can't answer the phone and check a customer in at once.
Where it usually slips
The phone rings while the person who answers it is already talking to someone at the counter. That caller drives to whoever picks up.
Declined work is the biggest recoverable revenue in a shop. The brake job someone put off six months ago is still out there.
Where inquiries arrive
- Google search
- Google Maps
- Phone
- Walk-in
- Referrals
Which of these get connected is part of the scope — each one is a separate piece of work.
Worth capturing early
- Vehicle year, make, model
- Symptom or service needed
- Whether it's drivable
- Drop-off or wait
- Preferred day
A form that asks for these is usually the cheapest improvement available — you stop calling back to ask.
Also in automotive
Talk it through for your auto repair business
Tell me where inquiries arrive and what happens to them now, and I'll follow up to arrange a conversation.